Why is my car IU not working?

If IU is not detected, it could be due to loose connection of wires, defective IU, blown fuse, etc. It’s advisable to bring your vehicle to IU service centres to get it inspected and repaired.

What do I do if IU unit stops working?

If there is no display on the IU screen, this could be due to reasons such as loose connection of wires, defective IU, blown fuse and more. You may bring your vehicle to any of our centres for a diagnostics on the IU.

How much does it cost to fix an IU?

The IU inspection centres charge a service fee to remove an IU. The service fee is approximately $15.00.

Where can I check if my IU is faulty?

Hi there, if you are referring to your IU number, it can be found on the unit itself. Otherwise, you can check it via your LTA log card.

How long is IU warranty?

Yes, every IU comes with 5 years warranty from the date of purchase.

What card can be used for car IU?

The new IU is designed to accept both the existing NETS CashCard and CEPAS-compliant cards such as the new CEPAS-compliant ez-link card. Motorists have a choice to use either the NETS CashCard or the CEPAS-compliant ez-link card once the cars are fitted with the dual-mode IU.

How do I check my IU warranty?

All new IUs are covered by a 5 year warranty against manufacturer’s defects. To check the warranty period of your IU, please call our Customer Service Line 1800-CALL LTA (1800-2255 582) or visit any of the IU Service Centres.

How do you put a cash card in your car?

For parking payment: At the carpark gantry, insert NETS Cashcard into the IU if auto-detection is available. If auto-detection is unavailable, insert NETS Cashcard into the card reader instead.

Is my IU under warranty?

Is there any warranty for my IU? Yes, every IU comes with 5 years warranty from the date of purchase.

How do I change my IU unit?

You have the option to transfer your deregistered IU at an authorised IU service centre. The IU must be in good working condition, as deemed by the inspection centre, and must be transferred within six months from the registration date of the vehicle. It can only be transferred among vehicles in the same class.

How do I find my car’s IU number?

Like how your car has a unique license plate, your IU also has its own unique registration number for identification. It’s called the “IU number”, and is a 10-digit number located on a sticker on your in-vehicle unit. It can also be found in your vehicle’s log card, which can be accessed via the One Motoring website.

Can use EZ-Link card for IU?

EZ-Link cards are compatible with current dual-mode in-vehicle unit (IU), for your ERP and carpark payments.