What is xMatters used for?

xMatters is a service reliability platform that helps DevOps, SRES, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale.

How do I log into xMatters?

To sign in to xMatters:

  1. Type the URL of your organization’s xMatters web user interface into your browser’s address bar, and then press Enter. The browser displays a sign-in page.
  2. Type your Username and Password into the fields.
  3. Click Log In. If your sign in was successful, xMatters displays your Home page.

What is xMatters ServiceNow?

xMatters for ServiceNow is a direct, cloud-to-cloud integration, leveraging an xMatters workflow to become the voice and interface of an automation engine. When ServiceNow detects something that requires attention, xMatters places phone calls, send emails or notifies your mobile app.

How do I get Xmatter QR codes?

  1. To access the QR code in the xMatters web user interface, add the mobile app to your list of devices.
  2. To scan the QR code, aim your device’s camera at the QR code displayed on your screen so that it appears in the target area on the mobile app.

How do I create an automatic ticket in Servicenow?

To create a rule to automatically create a ticket in ServiceNow: From the Enterprise Manager Setup menu, select Incidents, and then select Incident Rules. Click Create Rule Set.

How do I set up xMatters?

Log into the xMatters web application, go to the Devices tab in your profile, and add a “Mobile App” device. On the mobile app, tap Log in with QR Code. Scan the QR code that’s displayed in the web user interface….Log in using host name

  1. Enter your hostname.
  2. Tap Continue.
  3. Enter your username and password.
  4. Tap LOGIN.

What are the different ticket types in ServiceNow?

The types of tickets and why we need them

  • Incident (something that is unplanned and causes interruption to an IT service or reduces its quality).
  • Problem (a severe malfunction, a cause behind a number of incidents).
  • Request (something that users want to get from IT support or other involved departments).

What is ServiceNow automation?

ServiceNow® Orchestration automates IT and business processes for operations management. It includes Password Reset, Client Software Distribution, and activity packs. Reduce tasks, improve productivity, and automate and accelerate processes.

What is the difference between P1 and major incident?

Depending on the impact and urgency, a major incident will be categorized as a P1 or P2. Incident Coordinators utilize a priority matrix to determine the appropriate impact and urgency. All P1 tickets are considered major incidents. P2 tickets are considered major if the impact is “multiple groups” or “campus.”

Which type of xMatters user will receive two way xMatters notification?

Two-way pagers are able to receive notifications and send responses back to xMatters. If your pager is a two-way pager, enable two-way communication so that xMatters includes response options in the pager message. You can then respond to xMatters notifications directly from your pager.