How do I contact Hikvision technical support?

Contact

  1. 18639 Railroad Street, City of Industry, California 91748.
  2. +1-866- 200-6690 (Toll-free)
  3. +1-909-895-0400.
  4. [email protected].
  5. Technical Support: 909-612-9039.
  6. Technical Support: [email protected].
  7. Hikvision Robotics Division.
  8. +1-626-828-5842.

Why is my Hik-Connect not working?

The most common reasons for not being able to view CCTV video images remotely via the Hikvision iVMS-4500 app (on your phone or computer) are: Public IP address has changed. Network cable / internet cable un-plugged. System not set-up correctly.

How do I fix my HIK?

  1. Open the Main Menu by clicking the Cog icon and then browse to Network > TCP/IP.
  2. Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8. 8.8 and press Apply.
  3. To check if this has worked browse to Network > Advanced > Platform Access.

How do I get my Hik-Connect back online?

Go to windows start menu, input cmd and click Enter key. iii. Input command ping dev.hik-connect.com and click Enter. If there is response, it means the DNS server address is correct and the Hik-Connect Server IP address is returned to the device.

How can I reset my Hikvision CCTV password?

Reset Password of DVR/NVR by Scanning QR Code

  1. Tap More > Reset Device Password to enter the Reset Device Password page.
  2. Scan the QR code on the local GUI of the DVR or NVR.
  3. Go to the device’s local GUI.
  4. Enter the received verification code on the Verify by Reserved Email window and then click OK to continue.

Why is my HIK-connect offline on my phone?

Does your phone receive an internet signal? Is it connected to WiFi or 4g? If the above is all correct, and your Hik-Connect app is still showing the device as ‘offline’, please refresh your app by dragging down with your finger the camera list view. This will update the feed within your app.

How do I get my CCTV back online?

Disconnect the Camera from the Power Source and Power Cycle it. The very first thing to try in order to get your camera back online is to disconnect it from the power source. Unplug the camera and let it sit for a few minutes and after a few minutes have passed, plug the camera back in.

Why is my CCTV offline?

If the camera is still offline, there may be a problem with your home network. You can reset your home router and/or modem. A) Power off the camera (unplug the camera, or hold the button down for 5 seconds until the lights turn off; press it to turn it back on after about 1 minute.)

How do I find my HIK-Connect IP address?

Go to Configuration > System > Camera Management > Click on the blue link next to the camera you wish to log into. There you have it – you’re now logged into the camera and ready to perform actions on the camera. Load up SADP – you should see all the IP addresses of the cams listed.

Can you reset a Hikvision DVR if you forgot your password?

You’re able to reset the password by using Hikvision SADP tool, which you can find it on CD or download it from Hikvision official website. As the alternative, you can download camera’s XML file then submit it to Hikvision technical support, they will contact you promptly, meanwhile give you new password.

What is the default admin password for Hikvision DVR?

12345
Surveillance Brands – Default Username and Passwords

Brand User Name Password
HIKVision admin 12345
Honeywell administrator 1234
IOImage admin admin
IPX-DDK root Admin or admin

What is hikvision admin password?

Surveillance Brands – Default Username and Passwords

Brand User Name Password
GeoVision admin admin
Grandstream admin admin
GVI Admin 1234
HIKVision admin 12345

How do I connect my HIK-connect camera to WiFi?

The network camera or the wireless doorbell can scan the QR code to connect to the Wi-Fi conveniently. Steps: Tap Wi-Fi Settings on the Settings page to enter the Wi-Fi Settings page. Input the Wi-Fi Name (known as SSID) and password of the Wi-Fi.

Why do my security cameras go offline?

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.

What is hikvision default password?

admin 12345

How can I reset my hikvision password?

To change the password on an IP camera:

  1. Log into the camera using Internet Explorer or Firefox web browsers with the current administrator password.
  2. After logging into the camera, go to the Configuration tab.
  3. Choose the desired user and click on the Modify button.
  4. Enter the new password.

How do I access my Hikvision camera from the Internet?

Enable remote HTTP access, so that the router can be reached from a remote location. Specify an Access Point Name (APN) for the SIM card in use, so that the router will obtain a Public IP address. Configure a Port Forwarding rule that redirects all connections from one Port to the camera’s IP address:Port.

Does Hikvision need WiFi?

Most Hikvision (and other brands) CCTV recorders (DVR’s and NVR’s) don’t have built-in WiFi for connecting to a network. Connecting to WiFi is easy however using a device called a client bridge.

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