How do I contact MLGW after hours?
How do I contact MLGW after hours?
MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. MLGW’s emergency hotline, 528-4465, is always staffed 24 hours a day.
Is MLGW disconnecting utilities?
MLGW considers disconnecting utility service for non-payment as a last resort and would rather work out a satisfactory payment arrangement. Customers in hardship situations may request an extension of their current bill’s due date, provided certain criteria are met and payment arrangements are maintained.
Who is over MLGW?
MLGW is supplied with electricity by the Tennessee Valley Authority (TVA), a federal agency that sells electricity on a nonprofit basis. MLGW is TVA’s largest customer, representing 11% of TVA’s total load. There are nearly 431,000 electric customers.
How do I email MLGW?
E-Mail: If you have a question about account information such as your bill, establishing or disconnecting service, or other customer service related questions, please call (901) 544-6549 or E-mail [email protected].
How much is reconnection fee for MLGW?
By prepaying for services, you avoid the $200 security deposit to start an MLGW account and you eliminate late fees and electric service reconnection fees….More videos on YouTube.
| Standard Account | PrePay Account | |
|---|---|---|
| Reconnect Fee, electric (next day) | $25 | $0 |
| Reconnect Fee, electric (same day) | $25 | $0 |
How does MLGW payment arrangements work?
Customers will need their MLGW account number, last four digits of social security number, and a working e-mail address in order to make payment arrangements online. If the cutoff has already occurred, the customer is required to pay the cut-off amount in full and is not eligible for a payment arrangement.
Why is my MLGW bill so high?
it’s so high. Well, one of the main reasons is so high is because they weren’t diligent in conserving the volumes that they were burning, regardless of price,” Sissom said. Most of MLGW’s natural gas has already been purchased through long-term purchase contracts, according to the utility’s financial documents.
How do I turn off MLGW?
Customer Care Center (Residential Customers):
- To start, stop or transfer service: (901) 544-6549.
- To place service requests: (901) 544-6549.
- For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549 or contact us through our online form or MLGW’s LIVE WebChat.
Is MLGW a government agency?
Memphis Light, Gas and Water – How MLGW is Governed. Memphis Light, Gas and Water is the largest three-service public utility in the nation. We are a Division of the City of Memphis. The President & CEO, who is appointed by the Mayor of Memphis, is responsible for the day-to-day operations of the utility.
How do you find out if you owe MLGW?
If you have a question about your bill, call the Memphis Light, Gas and Water Customer Care Center at (901) 544-6549 and talk with one of our Service Advisors, or fill out the online Billing Questions form.
How do I dispute my MLGW bill?
A customer’s dispute of damages caused by MLGW should be submitted to MLGW’s Claims Department. Please call 901-528-4621 for more details.
