How do I shut off my gas supply?

Go to your meter. Locate the gas safety shut-off valve at your gas meter and turn it to the ‘off’ position. It is off when the lever is at a right angle to the pipe.

Who do you phone if you smell gas?

If you smell gas outside your home, you should call the National Gas Emergency Service number as soon as possible. Refrain from lighting any naked flames in the area and wait for an emergency gas engineer to attend and investigate the problem.

What do I do if I smell gas outside UK?

Call 0800 111 999 If you smell gas, call the gas emergency number on 0800 111 999….If your carbon monoxide alarm sounds or you suspect a leak:

  1. Stop using all appliances, switch them off, and open doors and windows to ventilate the property.
  2. Evacuate the property immediately; stay calm and avoid raising your heart rate.

What should you not do if you smell gas in the kitchen?

What Not to Do if You Smell Gas

  1. DO NOT enter the premises if you notice a strong gas odor or if there is other evidence of a natural gas leak.
  2. DO NOT smoke, or make a spark or flame.
  3. DO NOT turn on any electrical switches, appliances or lights as an electrical charge could create a spark.

Where is the shut-off valve for gas?

Your main shut off valve is located just before the gas meter. This is called your “street side valve”. On the inside of your house, where the pipe enters your house, you can find your “house side valve.” This ball valve is attached to a black iron pipe.

How do I contact SGN?


  1. Freephone customer service number 0800 912 1700.
  2. Email [email protected].
  3. Write to SGN, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ.

Why can I smell gas when there is none?

An olfactory hallucination (phantosmia) makes you detect smells that aren’t really present in your environment. The odors detected in phantosmia vary from person to person and may be foul or pleasant. They can occur in one or both nostrils. The phantom smell may seem to always be present or it may come and go.

Is it normal to smell gas outside your house?

The meter outside you houses a regulator on it which helps control the flow of gas into your home or business. There are times it will normally bleed-off or “burp” small amounts of gas to keep the pressure from building too high in your home. This is normal. So if you are near a meter you might smell it.

How long does it take for gas to air out?

Typically, you’ll need to allow your home to air out for fifteen minutes to a few hours, but the exact timeframe depends on the severity of the leak and wind conditions in your area. We’ll explain this and the other things you should do after a gas leak below.

What does S and O mean on a gas valve?

open and shut. Should have been obvious with the arrows. One can easily see the valve closure through the pipe because it is not installed yet.