How do you deal with rude people on a plane?

8 Dos and Don’ts for Dealing with Rude Passengers

  1. Do be polite.
  2. Don’t refuse to negotiate.
  3. Don’t try the gadget approach.
  4. Do stay clear-headed.
  5. Do know when to contact a flight attendant.
  6. Do know when to take matters into your own hands.
  7. Don’t sweat the small stuff.
  8. Do have a sense of humor.

What would you do if a passenger gets angry at you?

De-escalate the situation

  1. Speak clearly and ask passengers to repeat information if you are unsure.
  2. Remain calm, polite and professional at all times. Don’t take insults or offensive language personally.
  3. Maintain self control.

How do you deal with disruptive passengers?

You can try to redirect the passenger’s attention by asking them questions and engaging in a civil conversation. On the ground, this would give the subject of harassment the opportunity to get away. On a plane, the best you can do is divert the unruly passenger’s attention and make them feel heard.

Why are people crazy on flights?

Fear and anxiety activates the fight-or-flight part of our brain, a Harvard psychologist said. Now, after a year and a half of being on edge, many people are reaching a “boiling point.”

How do you deal with aggressive passengers?

What types of passenger Behaviour can cause problems on flights?

Examples of unacceptable behaviour

  • Drug/alcohol intoxication.
  • Refusal to allow security checks.
  • Disobeying safety or security instructions.
  • Threatening, abusive or insulting words.
  • Endangering the safety of aircraft or other person.
  • Acting in a disruptive manner.

How do flight attendants deal with violent passengers?

The AFA also confirmed to TPG that the equipment used to restrain these passengers will differ from airline to airline. A recent viral video on a Frontier Airlines flight in the United States showed flight attendants using duct tape to restrain a particularly violent passenger, including taping over their mouth.