Is BT and Openreach the same company?

Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses.

How do I contact BT Openreach?

Just click on the icon in the bottom right corner of the screen. Alternatively you can call us on 0800 023 2023 (option 1).

Who is head of Openreach?

Clive Selley (2016–)Openreach / CEO

How do I make a complaint to Openreach?

The quickest way to contact us and raise your issue is through our chat facility. Just click on the icon in the bottom right corner of the screen. Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help.

Who owns BT Openreach?

BT GroupOpenreach / Parent organization

Why did BT and Openreach split?

The legal separation of BT and Openreach was designed to address industry concerns that BT, as a provider of broadband services and owner of the UK’s largest broadband network, had the ability, incentive and propensity to favour itself when making investment and planning decisions, to the detriment of other network …

How long does Openreach take to fix faults?

Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. If they have to dig up the road, Openreach have to obtain permission from the local authority.

How can I speak to someone at BT?

If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. Make sure you have your account number to hand when you get in contact (you can find this on your bill).

How do I complain to BT CEO?

  1. If you’re a home or mobile. customer:
  2. • visit where you. can call us, chat to us or log your. complaint via the complaints portal.
  3. 18001 0800 800 150.
  4. • you could email us at.
  5. consumer-resolutionteam@
  6. • Write to us at – Customer Service Manager.
  7. If you’re a small business:
  8. • chat or email by visiting.

Who is Clive Selley?

Clive Selley CBE As Chief Executive Officer of Openreach Limited, Clive is responsible for leading the UK’s largest digital infrastructure company and supporting more than 660 communications providers to connect their 30 million customers throughout the country.

Can I complain to Ofcom about Openreach?

Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, TV, radio and on-demand programmes, interference to wireless devices, or something you have seen on a video-sharing platform.

How many engineers does Openreach have?

25,000 engineers
Openreach already employs more than 34,500 people, including more than 25,000 engineers who build, maintain and connect customers to its nationwide broadband network.