What are the trends in business communication?

Top 10 Business Communication Trends – Improve Communication in the Workplace

  • Modern intranet software.
  • Collaborative digital workspaces.
  • Unified communications.
  • Video conferencing.
  • Robust mobile devices.
  • Cloud-based apps.
  • Seamless technology integration.
  • Chat services.

What are the recent trends in communication technology?

Artificial Intelligence (AI) was the top communication trend in 2020 and in the intervening years, a growing number of companies have started to use this technology to empower customer service agents.

What are the new technologies in business communication?

Artificial Personal Assistant. Technology such as Alexa, and now Google ‘Duplex,’ could be the future of internal communication within business. These forms of AI are capable of making phone calls while adopting characteristics of human speech, scheduling meetings, and organizing calendars.

What are the trends in communication?

8 Customer Communication Trends

  • Social Media Platforms. These days, almost all social media platforms encourage businesses on their network.
  • Video Channels.
  • Live Chat.
  • Customer Feedback.
  • Call Center Software.
  • Video Conferencing.
  • Text Messages And Whatsapp.

How many types of communication technology are there?

There are four main types of communication technology that have contributed to the ease of sending messages: telephone, radio, television, and internet.

How has technology changed communication in the workplace?

Thanks to smartphones, chat apps, and industry-specific social networking sites, communication in the workplace has become fast, collaborative, more deliberate, and unified. Technology allows employees to engage in important work even when outside the office, and keep in touch with coworkers, even face-to-face.

What is the future of business communications?

At the start of 2019, we are already seeing trends towards a new future of business communications. These trends include a heightened focus on cybersecurity, greater use of cloud services, integration of the “Internet of Things” (IoT), increased smart technology, and 5G internet.

How does technology improve business communication?

Fortunately, modern technology enables us to streamline workflows, improve productivity, and deliver a better, more convenient customer experience. Utilizing technology to resolve issues quickly leads to happier customers who are more likely to be loyal to your business.