What is eBay courtesy refund?

Courtesy refund means you paid nothing. Ebay paid. They do that sometimes on lower priced items because they know you will refuse to refund and they want to make it right with the buyer.

What is courtesy return?

2 tr to give, take, or carry back; replace or restore. 3 tr to repay or recompense, esp. with something of equivalent value. return the compliment.

Can a buyer ask for a refund on eBay?

As a seller, you can issue refunds through Seller Hub or My eBay. You can also issue a refund through a cancellation or return request, or a report that an item hasn’t arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.

Am I obligated to give a refund on eBay?

You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn’t match the listing description, or if the buyer receives the wrong item, you’ll generally need to accept the return.

How long does a ebay buyer have to return an item?

Hi, the buyer has 30 days from delivery (or from last estimated delivery for Items Not Rec’d) with the Ebay Money Back Guarantee. With PayPal Buyer Protection, the customer has 180 days from the date of payment.

Would like to offer you a courtesy refund or a replacement item for your Amazon order?

The courtesy refund option allows sellers to offer the reviewer a full refund for their item or a replacement item. Once you select “Courtesy Refund,” a review window will appear including a template message to the buyer, product information, order ID, and more.

How do you respond to a return request?

Acknowledge their request, show some empathy, provide a concise explanation on why you cannot issue a refund (whether it’s old warranties, missing the refund deadline, the condition of the returned product, etc.), and offer an alternative solution, if possible.

What happens if eBay seller doesn’t accept return?

Keep in mind that if you specify “No returns accepted” on a listing, you are still responsible for the full refund amount—including original shipping costs—if a buyer wins an eBay Buyer Protection case.

What happens if eBay seller refuses refund?

If we determine that the seller did not meet their return requirements: The buyer will receive a refund for the full cost of the item and original shipping, and. The seller will be required to reimburse eBay for the amount of the refund, and. The buyer may not be required to return the item.

Can I say no returns on eBay?

Even if you specify “no returns accepted”, under the eBay Money Back Guarantee the buyer can still return an item if it doesn’t match the listing description.