What is Microsoft KB article?

It contains information on many problems encountered by users of Microsoft products. Each article bears an ID number and articles are often referred to by their Knowledge Base (KB) ID. Microsoft Windows update names typically start with the letters “KB”, this is in reference to the specific article on that issue.

How do I search for KB articles?

You can use the Microsoft Knowledge Base search options to customize your search. To learn more about these settings, visit the following Microsoft Web site: http://support.microsoft.com/searchSome articles have the “Keywords” and “Additional query words” sections.

What information is maintained in knowledge base?

A knowledge base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. It’s designed to make it easy for people to find solutions to their problems without having to ask for help.

What is KB article in ServiceNow?

The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.

How do I know what KB is installed?

How to see the update history via the Control Panel

  1. Open Start menu/Cortana.
  2. Search for Control Panel.
  3. In Control Panel, navigate to Programs > Programs and Features.
  4. Click on ‘View Installed Updates’ to see the full list of additional updates.
  5. You can also use the search bar and type KB number of an update to find it.

How do you find a KB number?


  1. Searching for a specific KB. To search to see if a specific KB has been applied, run the following command from a command prompt:
  2. wmic qfe | find “3004365”
  3. Note: This example uses 3004365 as the KB we are searching for.
  4. Viewing all KBs.
  5. wmic qfe get Hotfixid | more.
  6. wmic qfe get Hotfixid > C:\KB.txt.
  7. Note: The C:\KB.

How do I use SharePoint as a knowledge base?

How to Create a Modern SharePoint Wiki Knowledge Base

  1. Organize your knowledge base wiki on the site pages library.
  2. Create the wiki page template.
  3. Create wiki pages for your knowledge base.
  4. Create a new view for the library.
  5. Create the main wiki page for your knowledge base.

What is a way that you can mark a knowledge article for review?

What is a way that you can mark a knowledge article for review? A: Flag Article. Articles can be flagged for review by using the flag article button to enter feedback.

What are types of knowledge base?

5 types of knowledge bases

  • Internal knowledge base. An internal knowledge base is created by your organization strictly for employees to access information as needed.
  • Hosted knowledge base.
  • Self-hosted knowledge base.
  • Open-source knowledge base software.
  • Customer service knowledge base.

How do you organize your knowledge base?

Here are a few tips: Divide your content into categories and organise articles by topics, themes, and sub-themes. Each piece should treat one question (or problem) only. Make navigation easy by linking related articles to guide your readers on a logical path.

What are the 2 available knowledge article types ServiceNow?

There are two types of versions of knowledge articles: Major and Minor.

How do I publish a KB article in ServiceNow?

To publish articles to a KB, the article submitted will need to be approved. To approve/reject article, you will need the KB Manager role in ServiceNow. Navigate to Knowledge>Articles > Unpublished. This lists all KB articles waiting to be reviewed and approved/rejected by the KB manager.