What is reservation in front office?

A potential guest contacts a hotel for availability of the desired type of accommodation and any allied services that the hotel offers. The front office department needs to react to the enquiry of the guests. For a guest, reservation increases the chances of a better deal for assured accommodation on arrival.

How do you ask for a room reservation?

Making the booking Here are some phrases you can use on the phone to make a booking in English. I’d like to book a (single / double / twin) room for two nights, please. I’d like to make a reservation for a (single / double / twin) room for the night of (date), please. Do you have any double rooms left for the weekend?

What is reservation process?

The procedure of reservation are:

  • Enquiry for reservations:
  • Determining the room availability:
  • Excepting or dying the request:
  • Documenting the reservation details:
  • Confirming the reservation request:
  • Maintaining the reservation record:
  • Compiling the reservation report:

What do you say when making reservation?

I’d like to make a reservation for tonight at 7 pm. My name is (name). I would like to reserve a table for tonight at 7 pm….

  1. We want a table by the window if you have one.
  2. We would like to be seated inside.
  3. Can you reserve one of your outside tables for us, please?

What are the methods of reservation?

For example, a reservation request may reach the hotel through traditional methods like a written mode such as letter, fax, telex or e-mail or through a verbal mode like telephone or in-person etc. In this modern era, the majority of the reservation is via online modes like website, OTA, mobile apps, social media etc.

What is the first step of reservation?

First step of reservation is registered as enquiry of reservation where reservation personnel conduct a brief question answer section with guest or customer to gain various knowledge about reservation which he/she wants to make. The point that are to be recorded are note down below: Name of the guest. Date of arrival.

How do you make a reservation?

Booking Reservations Online. Try the restaurant’s website. Many restaurants allow you to book a reservation directly on their website. When doing this, you may also be able to see a list of all available dates and times for either the upcoming week or month.